{"xsrfToken":"c4b3c9b7bc20a248e78b8d2d2358473effe9ff64_lout","branding":{"id":"4","key":"bcsd","name":"Bone Consult Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#123047","headerLinkHoverBGColor":"#123047","headerBadgeColor":"#123047"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"da-DK":{"helpCenterTitle":"Velkommen til Bone Consult Service Desk","sharedPortalName":" Bone Consult Service Desk","localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a4568","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"bcsd","projectId":10003,"serviceDeskId":4,"name":"Bone Consult Service Desk","description":"<p>Welcome to Bone Consult Service Desk</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10027","name":"Create ticket","descriptionHtml":"<p>The help is near. Create a ticket, and we will come back to you as soon as possible</p>","callToAction":"Create ticket","introHtml":"<p>Create a ticket in Bone Consult Service Desk</p>","icon":10322,"iconUrl":"https://boneconsult.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"Create Ticket"}],"orderMapping":{"4":[10027],"6":[10027]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b06cf7f-dc7a-3776-b2a2-9aac1095f532","appLinkName":"System Confluence","appLinkUrl":"https://boneconsult.atlassian.net/wiki","spaceKey":"BCSD","spaceName":"Bone Consult Service Desk","spaceUrl":"https://boneconsult.atlassian.net/wiki/spaces/BCSD","isServer":false},"labels":[],"projectKey":"BCSD","serviceDeskId":4,"kbLinkDomainURLs":["https://boneconsult.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDJiNWRiMy1lZWNlLTQ1YjQtOTFlZC0zMGQzNzg2ZWY1MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIyMjI3MTEsIm5iZiI6MTc0MjIyMTUxMX0.oB2Qm1NcMMGYGPwTLFZv0mmfFmwpmAhDC3PKujy-oz0","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"542b5db3-eece-45b4-91ed-30d3786ef537","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10027,"projectId":10003,"form":{"name":"Create ticket","descriptionHtml":"<p>The help is near. Create a ticket, and we will come back to you as soon as possible</p>","callToAction":"Create ticket","intro":"<p>Create a ticket in Bone Consult Service Desk</p>","instructions":"<p>The help is near. Create a ticket, and we will come back to you as soon as possible</p>","icon":10322,"iconUrl":"https://boneconsult.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Fill-in as much details as possible, for us to help you faster. That could be how to provoke the error.","descriptionHtml":"<p>Fill-in as much details as possible, for us to help you faster. That could be how to provoke the error.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10195","label":"Contact information","description":"Please enter contact information for the user having trouble. If not already provided.","descriptionHtml":"<p>Please enter contact information for the user having trouble. If not already provided.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10078","fieldConfigId":"10179","label":"Categorization","description":"Help us categorize your ticket","descriptionHtml":"<p>Help us categorize your ticket</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10366","label":"Citrix Sharefile","selected":false,"children":[]},{"value":"10282","label":"Hardware","selected":false,"children":[]},{"value":"10279","label":"Microsoft Office (e.g. O365)","selected":false,"children":[]},{"value":"10280","label":"Microsoft Windows","selected":false,"children":[]},{"value":"10367","label":"Navision","selected":false,"children":[]},{"value":"10281","label":"New User","selected":false,"children":[]},{"value":"10553","label":"Offer","selected":false,"children":[]},{"value":"10286","label":"Other","selected":false,"children":[]},{"value":"10285","label":"Other - Software (e.g. local specific software)","selected":false,"children":[]},{"value":"10362","label":"Password Reset","selected":false,"children":[]},{"value":"10365","label":"Patch","selected":false,"children":[]},{"value":"10368","label":"Profile (User Profile)","selected":false,"children":[]},{"value":"10283","label":"Printers","selected":false,"children":[]},{"value":"10278","label":"Privileges (e.g. file access, websites)","selected":false,"children":[]},{"value":"10277","label":"Remote Desktop","selected":false,"children":[]},{"value":"10363","label":"Signature","selected":false,"children":[]},{"value":"10738","label":"Spam/phishing","selected":false,"children":[]},{"value":"10739","label":"Virus","selected":false,"children":[]},{"value":"10284","label":"VPN (e.g. Pulse Secure, Watchguard)","selected":false,"children":[]},{"value":"10287","label":"Webbrowser (e.g. Chrome, Internet Explorer)","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10027","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10027","calendarParams":{"firstDay":0,"date":"2025-03-17T15:25:11+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8b06cf7f-dc7a-3776-b2a2-9aac1095f532","appLinkName":"System Confluence","appLinkUrl":"https://boneconsult.atlassian.net/wiki","spaceKey":"BCSD","spaceName":"Bone Consult Service Desk","spaceUrl":"https://boneconsult.atlassian.net/wiki/spaces/BCSD","isServer":false},"labels":[],"projectKey":"BCSD","serviceDeskId":4,"kbLinkDomainURLs":["https://boneconsult.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NDJiNWRiMy1lZWNlLTQ1YjQtOTFlZC0zMGQzNzg2ZWY1MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIyMjI3MTEsIm5iZiI6MTc0MjIyMTUxMX0.oB2Qm1NcMMGYGPwTLFZv0mmfFmwpmAhDC3PKujy-oz0","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"542b5db3-eece-45b4-91ed-30d3786ef537","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=boneconsult","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c4b3c9b7bc20a248e78b8d2d2358473effe9ff64_lout","baseUrl":"https://boneconsult.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://boneconsult.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"542b5db3-eece-45b4-91ed-30d3786ef537","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6cc8f017d5084b7091721605e90da3ac","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}